Establish your Brand Identity!
JENNIFER BECKER
Hemlock Hills has been working with Avaya since 2003 when Jennifer was contracted as a UX designer and have since worked on many different applications and platforms.
Jennifer has worked as a senior UX designer on the following Avaya cloud and native based Enterprise applications:
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Customer Experience Portfolio
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Avaya Oceana Workspaces
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Customer Journey
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Avaya one-X® Attendant
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Avaya IP Office
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Contact Center
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Multi Customer Management
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System Manager
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Session Manager
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Workflow Manager
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Avaya CRM connector - Salesforce
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Conferencing Portfolio
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Avaya Spaces;
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Scopia Desktop;
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Avaya Equinox for Windows;
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Workforce Optimization
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Avaya Workforce Optimization Select (AWFOS)
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Avaya Workforce Optimization (WFO)
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Workflow Applications
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Avaya Engagement Designer
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Services provided:
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Developing heuristic and competitive audits, requirements, site maps, user flows, wireframes, component libraries, prototypes and annotations
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Providing accessibility reviews to current and future products
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Conduct user research for different personas and gather feedback
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Converting gathered user and business requirements into user flows for different and modular scenarios
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Illustrating design ideas using storyboards and sitemaps and adjust layouts based on received feedback
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Designing user stories and journeys optimized for a wide range of devices and interfaces
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Preparing wireframes, mockups, style guides and deliver prototypes that clearly illustrate functionality
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Prepare and present rough drafts to internal teams and key stakeholders
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Communicating ideas effectively and work collaboratively with the team throughout the design process
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Defining and preparing final specifications, assets and guidelines required for implementation (XD, Avocode)