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Hemlock Hills has been working with Avaya since 2003 when Jennifer was contracted as a UX designer and have since worked on many different applications and platforms.

Jennifer has worked as a senior UX designer on the following Avaya cloud and native based Enterprise applications:

  • Customer Experience Portfolio

    • Avaya Oceana Workspaces 

      • Customer Journey​

    • Avaya one-X® Attendant

    • Avaya IP Office

      • Contact Center

      • Multi Customer Management

      • System Manager

      • Session Manager

      • Workflow Manager

    • Avaya CRM connector - Salesforce

  • Conferencing Portfolio​

    • Avaya Spaces;​

    • Scopia Desktop;

    • Avaya Equinox for Windows;

  • Workforce Optimization​

    • Avaya Workforce Optimization Select (AWFOS)​

    • Avaya Workforce Optimization (WFO)

  • Workflow Applications

    • Avaya Engagement Designer

Services provided:

  • Developing heuristic and competitive audits, requirements, site maps, user flows, wireframes, component libraries, prototypes and annotations

  • Providing accessibility reviews to current and future products

  • Conduct user research for different personas and gather feedback

  • Converting gathered user and business requirements into user flows for different and modular scenarios

  • Illustrating design ideas using storyboards and sitemaps and adjust layouts based on received feedback

  • Designing user stories and journeys optimized for a wide range of devices and interfaces

  • Preparing wireframes, mockups, style guides and deliver prototypes that clearly illustrate functionality

  • Prepare and present rough drafts to internal teams and key stakeholders

  • Communicating ideas effectively and work collaboratively with the team throughout the design process

  • Defining and preparing final specifications, assets and guidelines required for implementation (XD, Avocode)


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